IsoRide

Support

For TestFlight beta and App Store users

IsoRide is built by one designer-turned-engineer who actually rides. There's no support desk, no ticketing system — just an email. If something's broken or confusing, the answer below or a quick message to me will sort it out.

Get in touch

Easiest way to reach me: somekidpaul@gmail.com. I read every message. Include your iPhone model and iOS version if you can — saves a back-and-forth.

On TestFlight you can also shake your phone while in IsoRide to open the built-in feedback form, or take a screenshot and tap "Share Beta Feedback" — both reach me directly with device context attached.

Common questions

The verdict keeps changing. Is it broken?
That's the algorithm doing its job. IsoRide pulls fresh minute-by-minute precipitation and conditions from Apple WeatherKit every time you open it (or every 15 min in the background, if you've enabled background refresh). When the weather actually shifts — a cloud cell moves in, wind picks up, dew point climbs — the verdict reflects that. Your "safe window" countdown is the most stable number to trust for short-term planning.

The Live Activity isn't showing on my Lock Screen.
A few things to check, in order:

Calendar Sync isn't writing events.
Open IsoRide → Settings → Calendar Sync, make sure the toggle is on, and confirm you granted Calendar permission when prompted. If you denied it initially, you'll need to go to iPhone Settings → IsoRide → Calendars and flip it back on. Then return to IsoRide and toggle Calendar Sync off and on once to trigger a fresh sync. Events publish into a calendar named "IsoRide" — check that calendar is visible in Apple Calendar.

I'm getting "No location" or weather isn't loading.
iPhone Settings → Privacy & Security → Location Services → IsoRide. Set it to "While Using the App." If it's already there, force-quit IsoRide (swipe up from the app switcher) and reopen — sometimes the WeatherKit handshake gets stuck and a fresh launch clears it.

The 10-day Ride Planner shows dashes for some days.
Apple WeatherKit returns 10 days of forecast for most locations, but coverage thins out 7+ days ahead in some regions (mountainous areas, remote locations). Dashes mean WeatherKit didn't have a forecast for that day at your location. This isn't a bug — it's the upstream data source being honest about its confidence.

Notifications aren't firing.
iPhone Settings → Notifications → IsoRide. Confirm "Allow Notifications" is on, plus the specific alert styles you want (Banners, Sounds, Badges). Inside IsoRide → Settings → Notifications, check which categories are enabled — morning ride summary, weather change alerts, and shelter-reach reminders are independently toggleable.

Sharing diagnostic data

If you hit a crash or something weird, the most useful thing you can send me is a diagnostic export. Open IsoRide → Settings → Share diagnostic data. iOS bundles up Apple's MetricKit captures from your device (crash logs, performance metrics, hang reports — all generated by iOS, not by IsoRide) and lets you AirDrop, email, or message them to me. None of it leaves your device until you tap Share.

Beta testing notes

IsoRide is currently in TestFlight, working toward an App Store launch. Things that are still rough around the edges:

If you find a bug or have a feature request, the TestFlight shake-to-feedback flow is the fastest path — it auto-attaches a screenshot and your device info.

About IsoRide

Built by Paul Buczkowski, a designer-turned-engineer who got tired of getting drenched halfway home. Solo project, no team, no investors, no analytics dashboard watching what you do — just an iOS app made by someone who actually rides. More about me at somekidpaul.com.

Useful links